We work in a high-risk industry, where furniture items are moved through doorways, hallways, paths, and stairs. Furniture items are also put in and out of trucks, stacked and unstacked, as well as passed from hand to hand.
There is risk of damage at every point of this operation.
We minimise this risk by having highly trained staff that are very skilled at moving furniture as they do it every day. However, even with care, damage can occur in this high-risk industry.
We recommend considering taking moving insurance for your move. Please contact your insurance provider for advice.
It is because of this risk that at the start of each move, all customers must sign a Carriers Act waver that basically states that we do the best we can when moving furniture, but everything is moved at the Owners’ risk, unless insurance has been taken for the move. This includes damages that may occur to internal or external fittings, windows, floors, doors, and wall coverings at either location of the move. There is NO COMPENSATION if the goods are lost or damaged unless damage has been done intentionally.
Payment for the move is to be made with cash, EFTPOS or credit card upon completion of the move. Credit cards incur a 1.85% surcharge. Invoicing is only accepted by prior arrangement and incurs an admin fee of $35 + GST. Please note that you will be liable for debt collection costs and/or legal costs if not paid within 28 days from the date of the initial invoice.
